Application Maintenance and Support

Today, companies are driven by applications and require efficient applications for the seamless functioning of various business processes. With the market changing at a rapid pace, it’s crucial for companies to keep all their applications up to date in order to stay ahead of the business game with massive growth and expansion. Hence, innovative approaches to manage your applications is a must as applications must be constantly updated, innovated, and reinvented to suit the changes of a rapidly growing business and its strategies.

The production support services at Incube Hub comes with a dedicated team from our end, which is detail-oriented and have expertise from fixing bugs to minor enhancements to providing a framework for implementation of large infrastructural software. Furthermore, we have a QA team positioned to perform both manual and automated tests to make sure that whatever is delivered is free of any errors. The DevOps team at Incube Hub is available for our clients to provide them with an automated build, release process, and to provide a solution to all our customer queries, owing to their in-depth knowledge of technologies.

In the race to be the best, sustainable growth among businesses is a challenge. A single new product, service, or competitor can disrupt the market, creating an extremely competitive environment. Hence, growing your business is no longer just about building value – something primary to the long-term survival of the business, but requires sustainable growth. To attain sustainable growth, one needs to have the latest operating model which separates them from the herd by ensuring the model is anchored around clients and consumers, providing them with an exceptional experience.

Incube Hub helps businesses in achieving the same by reinventing organizations with superior intelligence operating models backed by data, digital technologies, applied intelligence, and exceptional talent. We aid our client’s long-term growth plans by boosting them with highly intelligent operating models.

Level1 forms the first level of support accountable for generic customer issues, denoting solving basic non-technical and technical support functions. The Tier 1 specialists at Incube Hub collate the client’s information and finds the issue of the customer. Post determination, the specialist moves on to solving the issue of the customer.

Level 2 forms the second step of support accountable for more extensive technical support. The tier-2 specialists at Incube Hube are armed with deep insights with years of experience and knowledge on particular products and services by troubleshooting the problems using analytical methods.

Level 3 support is the highest kind support offered by us and stands at the top of the ladder in a three tier technical support model. This kind of support offers expert level solutions even to the most advanced issues. Incube Hub’s tier 3 specialists are seasoned professionals, have honed problem solving skills, and are responsible for providing your company with a foolproof plan of actions once the problem is determined. We provide our clients with a solution only after verification and available with future troubleshooting and analysis.